This Refund Policy is an integral part of, and should be read in conjunction with, the website's Terms and Conditions. We retain the right to modify this Refund Policy at our discretion, and such changes may occur without prior notice.
At HiFiles.com, we are committed to providing a seamless and satisfactory experience for our users. Our refund policy is designed to ensure transparency and fairness in all transactions related to our services. Please read this policy carefully to understand the terms and conditions governing refunds.
Subscription Plans:
HiFiles.com offers premium features through subscription plans. Users can choose from various subscription options, including those with the ability to create multiple chats, upload more files, and have additional chat conversations. These plans may have associated fees, and users must select the plan that best suits their needs.
Payment Methods:
We accept payments for our subscription plans through secure payment processing services, such as Stripe. Please note that a 3.5% transaction fee may apply for payments made through the Stripe payment gateway.
Refund Eligibility:
Users may request a refund within the first 30 days of using a subscription plan. After this initial 30-day period, refund requests will not be honored. It is important to understand that we do not provide refunds once the plan period has ended.
Additional Terms by Stripe:
In certain cases, Stripe, our payment processing partner, may impose additional refund rules. Users should be aware of these terms and conditions as they relate to the specific payment method used.
Refund Process:
To request a refund, users must contact our support team at [email protected]. Our support team will guide you through the refund process and provide any necessary assistance.
Refund Exceptions:
It's important to note that not all services provided by HiFiles.com may be eligible for refunds. Since our services may include personalized interactions with our AI-powered chatbots, the eligibility for refunds may vary depending on the nature of the service and the extent to which it has been utilized. Refund conditions for specific services will be specified within the invoice or receipt issued at the time of purchase.
Please contact our support team for any inquiries regarding the refund policy or to initiate a refund request. We are dedicated to providing prompt and helpful assistance to address your concerns.